Refund policy
RETURN & REFUND POLICY
At VANTA, each piece is produced and released with care. We want you to be confident in your order and ask that you review the following policy before making a purchase.
RETURNS
We accept returns within 14 days of the date your order is delivered.
To be eligible for a return, your item must be unworn, unwashed, and in its original condition with all original tags and packaging included. Items that show signs of wear, washing, damage, stains, odors, or alteration will not be accepted.
To request a return, contact us at vantaofficial.help@gmail.com with your order number and reason for return. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
REFUNDS
Once your return is received and inspected, you will be notified of the status of your refund.
If approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable.
Please allow time for your bank or payment provider to process and post the refund to your account.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include your order number and clear photos of the item and issue.
If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.
EXCHANGES
Due to the limited nature of our releases, we cannot guarantee direct exchanges or replacement sizes.
If you need a different size, please contact us. If inventory is available, we will do our best to accommodate your request.
FINAL SALE ITEMS
Items marked as “Final Sale” are not eligible for returns, refunds, or exchanges.
Discounted items, archive pieces, and other limited products may be designated as Final Sale. Final Sale status will be clearly stated at the time of purchase.
RETURN SHIPPING
VANTA is not responsible for return packages that are lost or damaged in transit.
We recommend using a trackable shipping service and keeping your tracking information until your return has been completed.
ORDER CANCELLATIONS
Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or canceled after purchase.
If you need assistance with an order, please contact us as soon as possible.
CONTACT
For all return, refund, exchange, or order-related questions, contact:
Please include your full name and order number so we can assist you as quickly as possible.
VANTA reserves the right to deny returns that do not meet the requirements outlined in this policy.